Bookings

A valid credit card in the name of the guest must be presented on check-in or upon booking. A one-night deposit is required upon booking, the remainder of payment will be charged to your card five days prior to your arrival. Free cancellation within 48 hours of booking, less 20% service fee. A 50% refund of the deposit will apply to cancellations prior to five days before arrival.

Self-Check-In - After 6.30pm & at other times

No Daily Service – First rubbish bag will be provided, and you will find the recycling bins are easily accessible for your daily use

No children under 14 years

No smoking

No pets

Leave it as you Found it - At Check-Out please leave the apartment as you found it -

Our “Leave it as you found it” policy, means return all furniture to its original place if it has been moved, dishes must be washed, dried and put away. Please do not remake the beds just them leave them as is.

An extra $50 cleaning fee will be charged if apartment is found to be not suitably tidy. Please remove dirty/sandy footwear outside apartments; No illegal activity permitted; checked in guests only.



Check-in and Check-out Times

Face to face Check-in time is from 2.30pm – 6.30pm on the day of arrival.
Self-Check-In from 6.30pm or at any time is available.
Check-out time is to be completed by 10am on the day of departure.

Late Check-In

If Guests are arriving later than 6.30pm, Self-Check-In is available.

Cancellations

Should you wish to cancel your booking; this must be done via the same online reservation system or direct email/contact that you used to book your accommodation.

Free cancellation within 48 hours of booking, less 20% service fee.

A 50% refund of the deposit will apply to cancellations prior to five days before arrival.

No refunds will apply to cancellations within five days of the date of arrival.

No-Show will incur full charge of accommodation booked. Any damage caused during the stay may be charged against the credit card used at booking.

Conditions

We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:

  • is not the person named on the reservation
  • is not the person named on the credit card or not authorised to use the card
  • is not able to pay for any additional charges
  • may cause damage to the property or other guests
  • may exhibit socially unacceptable behaviour
  • is younger than 18 years and not accompanied by a responsible person over that age
  • is concealing a dog or other unauthorised animal

We reserve the right to eject guests from the Property who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Property Rules. No refund will be given, and charges will apply for any damage caused.

Golden Bay holiday accommodation garden

Privacy & Cookies Policy

(effective Aug 2019)

Briefly:

  • We respect your privacy, it is important to us, we will therefore do our utmost to protect it.
  • We will never rent, loan, trade or sell your information.
  • Our privacy policy is here for you to review when you wish. Changes and/or additions will be loaded here.
  • We will only share your information when we need to do so to provide you with the services
    you sought, or we are legally required to do so.
  • We will be transparent should a privacy breach occur.
  • We will answer any questions or concerns you have regarding your privacy.

Personal information

Apartments on Abel and our website, www.apartmentsonabel.nz, requires your personal information so we, or our partners, can provide you with the goods, services or information requested. Your information is kept safe and is not given or on-sold to other parties. It is collected when you contact us directly, fill in a form on our website, or use our booking agents. By contacting us, or using our website, you agree to the collection and use of information in accordance with this policy.

What Personal Information Might We Collect?

The type of information we collect about you may include information such as:

  • your name
  • your email address
  • your address
  • your phone number(s)
  • other information you may supply e.g. your travel plans
  • information about your computer via Google Analytics (e.g. your IP address and browser type)
  • information about how you use our website via Google Analytics (e.g. which pages you have viewed, the time you viewed them and what you clicked on)
  • information about your mobile device via Google Analytics (such as your geographical location)

Our booking agents collect your payment information (e.g. your credit or debit card details) and some or all of the above information.

How long do you hold my information?

We keep your information for the period necessary to fulfil our obligations to you for the services you require, and as long as we are obliged by New Zealand law.

Security

We respect your Personal Information and take all reasonable steps to ensure it is kept safe. However no method of transmission over the Internet, or method of electronic storage, is considered 100% secure.

Should you suspect any loss or misuse of your personal information please let us know as soon as possible.

How can I contact you about my personal information?

To enquire about your personal information, please contact Apartments on Abel:
Apartments on Abel, Abel Tasman Drive, Golden Bay, New Zealand.

Ph: +64 (0)3 525 9438 email: info@apartmentsonabel.nz

If you wish to complain about how we use your personal information please first email or write to us detailing your concerns (please don’t include your credit card information). Your privacy and your concerns are important to us so will endeavour to address your concerns promptly.

If we are unable to, you can complain to the New Zealand Privacy Commissioner.

Cookies

Cookies are small files that websites may use to improve the user experience. They can be set by our website (first party cookies) or by a third party e.g. Google (third party cookies). This information is transferred between web servers and web browsers and the user’s device(s). They don’t usually collect personal information but may log general information about your device and location. You can turn cookies off in your browser and/or delete them from your hard drive.

There are session and persistent cookies. Session cookies expire when you close your browser. Persistent cookies expire after a certain period or if you delete them from your browser.

You can find out more about cookies at Cookiepedia or www.allaboutcookies.org.

Our website does not use first party cookies but does use Google Analytics, so that we may improve the service(s) we supply to you and the efficiency of our website. It aids our understanding of visitors’ usage of our website without personally identifying individuals.

Google Analytics privacy and cookie policy can be read here:

https://policies.google.com/privacy?hl=en https://policies.google.com/technologies/cookies

We also use Web Rooms as our online booking system (web-rooms.co.nz) – their privacy and cookie list and policy also applies when booking.