Bookings

A valid credit card in the name of the guest must be presented on check-in or upon booking. A one-night deposit is required upon booking, the remainder of payment will be charged to your card five days prior to your arrival. Free cancellation within 48 hours of booking, less 20% service fee. A 50% refund of the deposit will apply to cancellations prior to five days before arrival.

Self-Check-In - After 6.30pm & at other times

No Daily Service – First rubbish bag will be provided, and you will find the recycling bins are easily accessible for your daily use

No children under 14 years

No smoking

No pets

Leave it as you Found it - At Check-Out please leave the apartment as you found it -

Our “Leave it as you found it” policy, means return all furniture to its original place if it has been moved, dishes must be washed, dried and put away. Please do not remake the beds just them leave them as is.

An extra $50 cleaning fee will be charged if apartment is found to be not suitably tidy. Please remove dirty/sandy footwear outside apartments; No illegal activity permitted; checked in guests only.



Check-in and Check-out Times

Face to face Check-in time is from 2.30pm – 6.30pm on the day of arrival.
Self-Check-In from 6.30pm or at any time is available.
Check-out time is to be completed by 10am on the day of departure.

Late Check-In

If Guests are arriving later than 6.30pm, Self-Check-In is available.

Cancellations

Should you wish to cancel your booking; this must be done via the same online reservation system or direct email/contact that you used to book your accommodation.

Free cancellation within 48 hours of booking, less 20% service fee.

A 50% refund of the deposit will apply to cancellations prior to five days before arrival.

No refunds will apply to cancellations within five days of the date of arrival.

No-Show will incur full charge of accommodation booked. Any damage caused during the stay may be charged against the credit card used at booking.

Features

We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:

  • is not the person named on the reservation
  • is not the person named on the credit card or not authorised to use the card
  • is not able to pay for any additional charges
  • may cause damage to the property or other guests
  • may exhibit socially unacceptable behaviour
  • is younger than 18 years and not accompanied by a responsible person over that age
  • is concealing a dog or other unauthorised animal

We reserve the right to eject guests from the Property who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Property Rules. No refund will be given, and charges will apply for any damage caused.

Golden Bay holiday accommodation garden